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EDU Community Program Manager

We are actively looking for an Online Community Manager to lead and manage our Online Community Strategy, engaging and interacting with our EDU community, and foster community spirit with students, faculty and the network modeling & simulation community at large. This role coordinates with the Communication and Marketing teams to support their respective missions, ensuring consistency in voice and cultivating a strong community around the world.

Our Online EDU Community Program Manager will be directly responsible for managing the SCALABLE EDU Program and rapidly take it to the next level with a vibrant community of 1,500 past and present members including university students and faculty at accredited educational institutions around the world. The Program offers access to SCALABLE commercial tools in support of researchers and scientists working to advance the theory and technology of network simulation and students learning to use simulation products to solve real-world problems. This is a newly created position and reports to the Chief Operating Officer.

Four Tenets of Success

  • Be a Community Advocate. As a community advocate, your primary role is to represent the EDU community. This includes listening, which results in monitoring, and being active in understanding what community members are saying on both SCALABLE and external websites. Secondly, engage EDU community members by responding to their requests and needs or just conversations, both in private and in public.
  • Be a SCALABLE Brand Evangelist. In this evangelistic role, you will promote our products and services at Industry events and via traditional online marketing tactics and conversational discussions. As proven “trusted” member of the community you will have a higher degree of trust and will offer help and support.
  • Savvy Communication Skills. You should first be very familiar with the tools of communication, from forums, to blogs, to podcasts, to twitter, and then understand the language and jargon that is used in the community. You will also be responsible for mediating disputes within the community, and will lean on advocates, and embrace detractors –and sometimes removing them completely. Importantly, the role is responsible for the editorial strategy and planning within the community, and will work with many internal stakeholders to identify content, plan, publish, and follow up.
  • Gathers Community Input for Future Product and Services. Perhaps the most strategic, you will be responsible for gathering the requirements of the community in a responsible way and presenting it to the leadership team. This may involve formal recommendations from surveys to focus groups, to facilitating the relationships between the SCALABLE/University and SCALABLE community. The opportunity to build stronger relationships through this real-time live focus group are ripe, in many cases, the EDU communities have been waiting for a chance to give feedback.

Responsibilities:

  • Implement an online community strategy, coordinating with stakeholders across the company to ensure its effectiveness and support to our community with the help of various online communication tools
  • Work with the Communication and Marketing teams to ensure the community is kept up to date, as well as influence the roadmap of new tools and services the EDU Program should be using to engage the community
  • Generate content and competitions to engage the community in a fun and meaningful way around education and business initiatives
  • Moderate all User Generated Content liaising with the Legal team where required
  • Manage and engage communities located in social networking sites including Facebook, Twitter, and other similar social media sites
  • Act as an advocate of the company and as the advocate of the community within the company, engaging in dialogue and answering questions where appropriate
  • Monitor effective benchmarks for measuring the growth of the community, and analyze, review, and report on effectiveness of new initiatives
  • Regularly feedback insights gained from community monitoring into the Communication and Marketing teams, to help them evolve their strategies in a timely fashion
  • Monitor trends in online community tools and applications. Engage the community in new forms of communication as they become mainstream

Qualifications:

  • Creative, diplomatic, cool under pressure and fantastic interpersonal skills
  • Strong project management or organizational skills
  • In-depth knowledge and understanding of online community platforms and their respective participants (Forums, Blogs, Photo Uploads, Facebook, Twitter, Foursquare, etc.) and how they can be deployed in different scenarios
  • Knowledge of the school and educational institutions
  • Ability to effectively communicate information and ideas in written and verbal format, and build and maintain relationships
  • Team player, with the confidence to take the lead and guide other departments when necessary
  • Good technical understanding and can pick up new tools quickly
  • Willing to take risks on new tools and new ways to engage community participation

Requires US citizenship or permanent residency (greencard).  We are unable to sponsor H1B visa's at this time.